Cancellation Policy

We understand that plans can change.

If you need to cancel or reschedule your appointment, please let us know as soon as possible.

More than 24 hours' notice

No cancellation charge.

Less than 24 hours' notice

A cancellation fee may apply.

No Access

If our team arrives and cannot access the property, we reserve the right to charge a call-out fee to cover lost time and travel costs.

Emergency Cancellations

We understand emergencies happen.

Where possible, we will work with customers to rearrange appointments without additional charges.